Customer Service Manager - State Farm Agent Team Member Westland, MI

Customer Service Manager - State Farm Agent Team Member

Full Time • Westland, MI
Benefits:
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Free uniforms
  • Paid time off
  • Profit sharing
Office Manager


Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm Insurance and financial service products

Responsibilities

·         Manage our customer service and sales teams 
·         Conduct sales and customer service meetings
·         Manage schedules of office staff
·         Establish customer relationships and follow up with customers, as needed.
·         Use a customer-focused, needs-based review process to educate customers about insurance options.
·         Sell property casualty, life, and health insurance to prospects
·         Complete customer changes and requests within a timely manor
·         Telemarketing for all lines of insurance
·         Meet sales goals and expectations
·         Handle escalated customer service concerns. 
·         Build relationships and establish referrals 
·         Attend networking meetings and chamber of commerce events
 

Licensing

·         Must currently possess Life and Health Insurance License
·         Must currently possess Property and Casualty License 

Sales Expectations

·         Managers will have individual sales goals and must contribute to team sales goals.

Experience

·         Must have over 5 years’ experience in customer service
·         Must  have over 5 years sales experience
·         Must have Insurance Sales Experience 
·         State Farm Experience is a plus

Compensation

·         $45,000 Base Compensation
·         Profit Sharing 
·         Commission
·         Bonus
·         PTO

Hours

·         9am- 5pm Monday, Tuesday, Thursday, and Friday
·         9am- 7pm Wednesday
Compensation: $45,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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